8. Programme procedures
8.1 Programme policies and complaints
The Student shall abide by all rules governing the Programme and the Partner University including but not limited to the “General Responsibilities of USPP Students” guidelines contained at Schedule 2 and the behaviour and accommodation policies and standards which are made available to the Student at enrolment or earlier upon request to Kaplan.
If a Student wishes to complain about the delivery or quality of any matters relating to the Programme, the Student should refer to the Complaints Procedure of the Programme which is made available at enrolment or earlier upon request to Kaplan.
8.2 Attendance and absence
The Student shall be expected to attend all classes relating to the Programme. Consequences of non-attendance can result in any disciplinary action including Kaplan terminating the Student’s enrolment in the Programme as detailed in the attendance policy of the Programme made available at enrolment or earlier upon request to Kaplan.
Any classes scheduled to fall on a UK public holiday shall be postponed, and the Student shall not be required to attend classes on such days.
In the event of any period of unauthorised absence from the Programme, the Student shall not be permitted any extension to complete the Programme and shall not be eligible for any refund of Accommodation, Tuition or Other Fees for the period of such absence.
Any time off taken outside of the set Programme vacation breaks shall be noted as periods of absence. Should the Student require time off in extenuating circumstances, the Student shall submit a request in writing to Kaplan.
Kaplan shall report any period of absence over ten consecutive days to the UK Home Office.
8.3 Enrolment and late arrivals
The Student shall enrol on the Programme on the enrolment date detailed in the Offer Letter.
A Student must have a current passport and valid student visa as set out in the UK Home Office’s immigration policy to complete enrolment. Kaplan will take a copy of the Student’s passport and visa at enrolment as part of the completion of the required enrolment procedures.
Should the Student wish to delay arrival or postpone the enrolment date, the Student may make such a request to Kaplan under clause 6, which shall be considered at Kaplan’s discretion.
8.4 Programme changes arrivals
Other than in extenuating circumstances, and at the absolute discretion of Kaplan, the Student shall not have the right to change the Programme to another programme of study after having submitted his or her Acceptance Form to Kaplan.
Kaplan reserves the right to change Programme start dates and Programme content due to errors, omissions and/or circumstances beyond Kaplan’s reasonable control or cancel a Programme due to insufficient demand. In these circumstances, the Student may request a deferral or cancel and receive a refund of any Accommodation Fees, Tuition Fees (including the Tuition Fee Deposit) or Other Fees paid to Kaplan.
8.5 Academic progression
The Student shall be required to meet all academic, attendance and English language proficiency requirements set by Kaplan in order to progress within the Programme. Details of these requirements are set out in the Offer Letter.
The Student shall only be eligible to sit final examinations upon successful completion of each Module.
Those Students who do not meet the academic, attendance and English language proficiency requirements set by Kaplan may be removed from the Programme without eligibility for a refund or, at Kaplan’s discretion, may be offered a place on another Programme.
In the event that the Student is due to progress to the Summer Bridge, a failure by the Student to meet the academic, attendance and/or English language proficiency requirements shall mean the Student is unable to progress.
If the Student successfully graduates from the Programme and completes enrolment on the Summer Bridge, these terms and conditions will cease to apply to the Student, and the Student will be subject to the Partner University’s terms and conditions and policies.
The relevant Partner University will carry out a tuition fee assessment for the fees which will be applicable to the Student after they progress to the Partner University. The outcome of any final assessment of the applicable Partner University tuition fees may differ from any initial assessment due to changes in a Student’s circumstances or changes in the evidence provided by the Student in support of the Partner University fees assessment.
Enrolment at a Partner University requires the grant of a visa to study in the United States. Kaplan cannot and does not guarantee the issue of any student visa for any study in the United States. The issue of a visa for study in the United States is the student’s responsibility and Kaplan accepts no liability for any failure to obtain, or withdrawal of, any visa.
8.6 Under age Students
Students aged sixteen or seventeen years on the date of enrolment are required to live in accommodation approved by either Kaplan or a parent or legal guardian based in the UK and provide custodianship documents and use the Airport Transfer Service.
Kaplan shall provide additional information to the parents or legal guardians of the Student detailing how under age Students are accommodated. The parent or legal guardian shall sign and return such form to Kaplan as acknowledgement of receipt.
8.7 Health declaration
Students must disclose on their Application any mental or physical illness, allergy, disability or condition that may affect their ability to successfully complete the Programme, impact the health and wellbeing of other students or staff members, require special accommodation, monitoring, treatment or emergency intervention of any kind during the Programme.
Kaplan reserves the right to reject an Application or terminate the Student’s enrolment in the programme if the Student’s continued participation represents a risk to their health and safety or to the health and safety of others, or if, notwithstanding reasonable accommodations, in the opinion of Kaplan or the Partner University, the Student’s physical or mental condition makes the Student unable or unlikely to complete the Programme successfully.
8.8 Termination or suspension of studies
Any Student who commits a criminal or civil offence, provides false qualifications or other fraudulent documentation, violates the Student conduct code or Kaplan or Partner University policy, has his or her academic performance fall below the requirements of the UK Home Office or fails to pay an amount that he or she is directly or indirectly liable to pay Kaplan in order to undertake the Programme, may have his or her studies terminated or suspended. No refund will be given in these circumstances and Kaplan will inform the UK Home Office that it has terminated or suspended the Student’s enrolment in the Programme.