Terms and conditions

Last updated February 2017

USPP students are required to follow all applicable rules and policies throughout their participation in the in-country-based portions of their programs. Once students arrive in the United States for the Summer Bridge program, they are responsible for meeting all expectations of them including applicable student conduct policies as details by the host university during the Summer Bridge program. Students should also be aware that their destination institution may also review student misconduct and provide additional sanctions where they deem necessary.

Below are the terms & conditions for students studying in London. Please see terms & conditions for students studying in Nigeria here.

Terms and conditions for program in London

The following terms and conditions and the Offer Letter, (together the “Terms and Conditions”), set out the contractual relationship between Kaplan International Colleges U.K. Limited and its Students in relation to the US Pathway Programme.

Students should ensure that they read the Terms and Conditions carefully before submitting their application to Kaplan and accepting an Offer.
Students should also note in particular their right to a refund if they cancel their accepted offer within 14 days or in the event their visa is refused as further detailed in section 4 below.

1. Definitions

“Acceptance Form” means the form sent from Kaplan to the Student which the Student uses to confirm their acceptance of the Offer;

“Accommodation Agreement” means a contract entered into between a Student and Kaplan for the provision of accommodation to the Student;

“Accommodation Fees” means fees payable by the Student to Kaplan for the provision of accommodation pursuant to an Accommodation Agreement;

“Accommodation Holding Fee” means a sum specified in the Offer Letter and payable by the Student to secure accommodation with Kaplan;

“Accommodation Security Deposit” means a sum specified in the Accommodation Agreement and payable by the Student which Kaplan will register with the Deposit Protection Scheme and against which any damages not settled in advance of leaving the accommodation will be charged.

“Airport Transfer Service” means a method of transport arranged by Kaplan to transport the Student between the local airport and their accommodation;

“Application” means a formal request from the Student to Kaplan to study on the Programme;

“CAS” means a Confirmation of Acceptance for Study;

“Confirmed Term” means the Term following the Current Term;

“Current Term” means the present Term of the Programme;

“Distance Contract” means a “distance contract” or an “off-premises contract” as defined in the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 (as amended from time to time);

“EduTravel Insurance Policy” means the Kaplan approved insurance policy offered by Endsleigh Insurance as amended from time to time;

“Financial Guarantee” means a formal written confirmation from a Sponsor that they will be responsible for part or full payment of any of a Student’s Accommodation, Tuition and/or Other Fees;

“GBP” means Great Britain pounds;

“Kaplan” means Kaplan International Colleges U.K. Limited;

“Module” means a fixed period of study of a particular subject on the Programme;

“Offer” means an offer to the Student to study on the relevant Programme;

“Offer Letter” means the letter sent to the Student by Kaplan offering the Student a place on a Programme, setting out any relevant conditions to the Offer and offering accommodation (if this has been applied for);

“Other Fees” means any fees that are not Accommodation Fees or Tuition Fees such as book or Airport Transfer Service fees;

“Partner University” means the university which is a member of the Consortium of North American Universities (CNAU) to which the Student will progress having successfully completed the Programme at the level required to progress to the Summer Bridge;

“Programme” means the first two Terms of study in the UK which form part of the three term US Pathway Programme;

“Student(s)” means the individual attending the Programme;

“Sponsor” means an individual or organisation that is responsible for the payment of any or all of the Accommodation, Tuition and/or Other Fees for a Student as set out in the Financial Guarantee;

“Sponsored Student” means the Student who receives financial support from a Sponsor for payment of Accommodation, Tuition and/or Other Fees;

“Summer Bridge” means the 3rd Term of the US Pathway Program that takes place in the United States, at Northeastern University;

“Term” means a fixed period of time, as determined by Kaplan, during which classes are held; and

“Tuition Fees” means a sum, subject to VAT at the applicable rate, specified in the Offer Letter, payable by the Student to cover the Programme’s tuition, access to Kaplan’s facilities, enrolment procedures and orientation meetings, use of Information Technology facilities and exam sitting.

“Tuition Fee Deposit” means a sum specified in the Offer Letter, payable by the Student towards his or her Tuition Fees to secure a place on the Programme.

2. Application and Offer

Once applicants have selected a Programme, they should complete and submit an application form and send the completed and signed form to the listed Kaplan contact, together with any required documentation detailed in the application form. If the applicant is under eighteen years of age, the applicant’s parent or legal guardian should sign the application form. Details of Programmes, application forms and contact details can be found at www.kaplanpathways.com and www.cnau-programs.com.

Kaplan reserves the right to accept or reject any Application. Kaplan recognises that there may be occasions when applicants would like to find out further information regarding why they have been rejected, or believe that have cause for complaint. Further details of the Appeals and Complaints Procedure can be found at www.kaplanpathways.com.

If Kaplan accepts an Application, the Student will receive an Offer contained in an Offer Letter and an Acceptance Form. To accept the Offer, the Student must complete and sign the Acceptance Form and either pay the Tuition Fee Deposit or submit a Financial Guarantee. On Kaplan’s receipt of the completed and signed Acceptance Form and Tuition Fee Deposit or Financial Guarantee, a legally binding contract incorporating these terms and conditions will come into existence between the Student and Kaplan, which remains conditional on the Student meeting all conditions in the Offer Letter and the Student meeting all immigration requirements.

Details of immigration responsibilities can be found on the UK Visas and Immigration website. A Student is responsible for ensuring he or she fully complies with the immigration laws of the United Kingdom when entering the UK for a Programme of study.

3. Payment

3.1 Payment terms

Students shall pay the Tuition Fees in full for the first two Terms in advance of enrolment on the Programme. Such payments shall be made by online payment, bank transfer or bank draft only. Cash payments are not accepted. Any Tuition Fee Deposit already paid by the Student shall be deducted from such payment.

Sponsored Students must submit the Financial Guarantee from their Sponsor before commencing the Programme.

Kaplan reserves the right to vary its Tuition Fees from time to time where necessary following a change in law or regulation.

3.2 Payments after arrival

After enrolment on the Programme, Students may pay any remaining Tuition Fees or Accommodation Fees by online payment, bank transfer, GBP cheque, credit or debit card. Credit or debit card payments shall be subject to the cardholder presenting photographic identification.

For online payments, bank or merchant fees are included in the amount charged. Payments made on UK credit cards will incur a fee of 1% of the total amount. Fees for payments made on overseas/foreign credit cards, in person rather than on-line, will be aligned with the charges Kaplan incurs and will be advised at the time of payment.

3.3 Outstanding fees

Students shall not be permitted to commence or continue a Programme at the start of any Term if any Tuition Fees are outstanding. Kaplan reserves the right to suspend or cancel the Student’s participation on the Programme and to charge interest at 3% above the base rate of Barclays Bank plc per month or part thereof on the outstanding balance until such balance is paid in full. Kaplan further reserves the right to withhold any academic results or certificates if any Tuition Fees are outstanding at the end of the Programme.

3.4 Other payment terms

Any scholarship or bursary payment provided to the Student as a reduction on the Tuition Fees by Kaplan shall be discounted from any fees payable for the final Term of the Programme.

Students shall be responsible for purchasing the core learning material and any additional material to support their studying experience. Kaplan shall provide the Student with the core learning material at the start of each Term on commencement or continuation of the Programme

Students are obliged to maintain adequate accident, medical and travel insurance for the duration of the Programme. Students may either purchase the EduTravel Insurance Policy, details of which can be found at www.kaplanpathways.com or from Kaplan, or provide proof of adequate cover from an alternative provider or a Sponsor upon acceptance of the Offer.

3.5 Banking Charges

Students are responsible for covering any applicable bank and credit card charges when making payments to Kaplan. Should the Student fail to pay any applicable charges, all such amounts shall be deducted from the Student’s Tuition Fee Deposit.

4. Refunds 

4.1 Right to cancel and refunds before arrival

If the legally binding contract formed with the Student in accordance with paragraph 2.3 of these terms and conditions is deemed to be a Distance Contract, the Student shall have the right to cancel the contract if the Student gives notice of cancellation to Kaplan within the fourteen calendar day period beginning on the day following the day on which Kaplan first received the Student’s Acceptance Form or the Tuition Fee Deposit or Financial Guarantee. If a Student exercises his or her right to cancel during this fourteen day period, he or she will receive a full refund of all amounts already paid by the Student, including any Accommodation Holding Fee, less the cost of any services already performed by Kaplan before the end of the fourteen day period. A cancellation form is attached as Schedule 1 to these terms and conditions.

Except as set out in clause 4.1.1 (and clause 7.3 in relation to the Accommodation Holding Fee), Tuition Fee Deposits and the Accommodation Holding Fee are non-refundable unless the Student is unable to meet UK visa entry requirements and has complied with section 4.1.5. Students must provide an official rejection letter from the UK immigration authorities to Kaplan to obtain a refund. However, if the visa refusal letter refers to fraudulent documents being submitted as part of the visa application, Kaplan reserves the right to refuse a refund of the Tuition Fee Deposit or Accommodation Holding Fee.

All requests for refunds due to visa refusal must be submitted in writing to the Kaplan admissions office together with a copy of the Student’s passport and the visa refusal letter.

To minimize the risk of visa refusal, all Students planning to study in the UK are strongly recommended to follow visa advice offered by education agents or official visa agencies in their home country. Students planning to study in the UK who are not applying through education agents in their country will be offered free visa counselling from a Kaplan Visa Advisor providing they have a CAS issued by Kaplan. However, all students should be aware that the final decision for the grant of any visa is made by the UK Home Office. Accordingly Kaplan does not accept responsibility of any kind for either the counselling offered by the Kaplan Visa Advisor or any decision to reject, defer or otherwise not accept a visa application by the UK Home Office.

In order to be eligible for a refund of their Tuition Fee Deposit or Accommodation Holding Fee on the grounds of visa refusal, Students must have followed the advice given to them by either a Kaplan Visa Advisor or a visa counsellor from a visa agency in their country. In the case of the latter, Students may be requested to prove to Kaplan’s reasonable satisfaction that they are receiving advice from such a counsellor.

4.2 Refunds after arrival

Unless the Student is cancelling in accordance with section 4.1.1, once the Student has commenced the Programme, Accommodation Fees, Tuition Fees and Other Fees are all non-refundable, except where the Student returns to their home country due to extenuating circumstances as authorised at Kaplan’s discretion in which case Kaplan may at its discretion refund any Accommodation Fees and/or Tuition Fees on receipt of a copy of the Student’s passport or other document proving return to the Student’s home country provided that the Student is not able to recover such amounts under his or her insurance policy;

in respect of Accommodation Fees only, the Student vacates his or her accommodation and Kaplan finds a replacement tenant for such accommodation for the period of any uncompleted Current and Confirmed Term; or

the circumstances in section 8.4.2 apply.

4.3 Current and Confirmed Terms

For the avoidance of doubt, there shall be no circumstances in which a Student shall be eligible for any refund or part refund of Accommodation Fees, Tuition Fees or Other Fees relating to a Current Term or Confirmed Term other than set out in sections 4.1, 4.2 or 8.4.2.

4.4 Other refund terms

Subject to clause 4.4.2, refunds shall be processed in GBP to the originating bank account that the Student or the person paying on the Student’s behalf used to make his or her original payment to Kaplan. Kaplan will not issue a refund to any person other than the original payor unless written authorisation is received from the original payor to do so.

If the full refund amount is equal to or less than GBP 2000 and the Student holds a UK bank account, then provided the Student is present on the Programme at the time of refund, Kaplan shall process such refund to the Student’s UK bank account. The amount to be refunded may not be split into smaller amounts to allow a portion to be paid into a UK account

Requests for refunds will normally be processed within 6 weeks of receipt by Kaplan of a properly completed form in accordance with section 4.2.2. and an administration fee of £125 shall be withheld from any refunds (other than those made in accordance with clause 4.1.1 and 4.1.2).

5. Programme withdrawal

In the event that the Student withdraws from the Programme, the Student shall notify the relevant Programme Leader in writing. Notice of withdrawal becomes effective once Kaplan receives a copy of the notice.

In the event that the Student withdraws from the Programme, the Student is no longer eligible to receive credits or a transcript.

Kaplan shall notify the UK Home Office in the event that the Student withdraws or transfers from the Programme.

6. Deferrals

Once the Student has accepted the Offer, the Student may request to defer the start of the Programme. The Student should send such a request in writing to Kaplan no later than four (4) weeks prior to the Programme start date, setting out the reasons for deferral. Kaplan reserves the right to consider each request on a discretionary basis.

Students may only request a deferral twice. Should a Student request deferral on more than two occasions, Kaplan reserves the right to forfeit the Student’s Tuition Fee Deposit or enforce the Financial Guarantee.

Should the Student’s deferral be authorised, the Student may be subject to increased Accommodation Fees, Tuition Fees or Other Fees. Such fees shall be the fees that are notified to the Student as being the Fees which apply to the period in which the Student actually undertakes his or her Programme.

7. Accommodation

If Students wish to book accommodation with Kaplan, they should complete the relevant section in their Application Form.

If Kaplan is able to offer accommodation, this will be stated in the Offer Letter and in order to guarantee accommodation with Kaplan the Student should pay the Accommodation Holding Fee when returning the Acceptance Form.

The Accommodation Holding Fee is non-refundable except in accordance with clauses 4.1.1 and 4.1.2 and where the accommodation provided does not meet the specifications stated in the Offer Letter.

Details of the accommodation shall be provided to the Student separately before the Student enters into an Accommodation Agreement.

Upon the Student entering into the Accommodation Agreement, the relevant amount of the Accommodation Holding Fee which the Student has already paid shall be deemed to be the Accommodation Security Deposit and the remainder of the Accommodation Holding Fee shall be applied towards the first instalment of Accommodation Fees payable by the Student under the Accommodation Agreement.

The Student shall not be permitted to change the duration of their accommodation once the Accommodation Agreement has been signed unless the duration of their Programme changes.

Students shall comply with the terms of the Accommodation Agreement including the terms of any code of conduct or other behaviour policies incorporated into the Accommodation Agreement or which apply to the accommodation selected by the Student.

8. Programme procedures 

8.1 Programme policies and complaints

The Student shall abide by all rules governing the Programme and the Partner University including but not limited to the “General Responsibilities of USPP Students” guidelines contained at Schedule 2 and the behaviour and accommodation policies and standards which are made available to the Student at enrolment or earlier upon request to Kaplan.

If a Student wishes to complain about the delivery or quality of any matters relating to the Programme, the Student should refer to the Complaints Procedure of the Programme which is made available at enrolment or earlier upon request to Kaplan.

8.2 Attendance and absence

The Student shall be expected to attend all classes relating to the Programme. Consequences of non-attendance can result in any disciplinary action including Kaplan terminating the Student’s enrolment in the Programme as detailed in the attendance policy of the Programme made available at enrolment or earlier upon request to Kaplan.

Any classes scheduled to fall on a UK public holiday shall be postponed, and the Student shall not be required to attend classes on such days.

In the event of any period of unauthorised absence from the Programme, the Student shall not be permitted any extension to complete the Programme and shall not be eligible for any refund of Accommodation, Tuition or Other Fees for the period of such absence.

Any time off taken outside of the set Programme vacation breaks shall be noted as periods of absence. Should the Student require time off in extenuating circumstances, the Student shall submit a request in writing to Kaplan.

Kaplan shall report any period of absence over ten consecutive days to the UK Home Office.

8.3 Enrolment and late arrivals

The Student shall enrol on the Programme on the enrolment date detailed in the Offer Letter.

A Student must have a current passport and valid student visa as set out in the UK Home Office’s immigration policy to complete enrolment. Kaplan will take a copy of the Student’s passport and visa at enrolment as part of the completion of the required enrolment procedures.

Should the Student wish to delay arrival or postpone the enrolment date, the Student may make such a request to Kaplan under clause 6, which shall be considered at Kaplan’s discretion.

8.4 Programme changes arrivals

Other than in extenuating circumstances, and at the absolute discretion of Kaplan, the Student shall not have the right to change the Programme to another programme of study after having submitted his or her Acceptance Form to Kaplan.

Kaplan reserves the right to change Programme start dates and Programme content due to errors, omissions and/or circumstances beyond Kaplan’s reasonable control or cancel a Programme due to insufficient demand. In these circumstances, the Student may request a deferral or cancel and receive a refund of any Accommodation Fees, Tuition Fees (including the Tuition Fee Deposit) or Other Fees paid to Kaplan.

8.5 Academic progression

The Student shall be required to meet all academic, attendance and English language proficiency requirements set by Kaplan in order to progress within the Programme. Details of these requirements are set out in the Offer Letter.

The Student shall only be eligible to sit final examinations upon successful completion of each Module.

Those Students who do not meet the academic, attendance and English language proficiency requirements set by Kaplan may be removed from the Programme without eligibility for a refund or, at Kaplan’s discretion, may be offered a place on another Programme.

In the event that the Student is due to progress to the Summer Bridge, a failure by the Student to meet the academic, attendance and/or English language proficiency requirements shall mean the Student is unable to progress.

If the Student successfully graduates from the Programme and completes enrolment on the Summer Bridge, these terms and conditions will cease to apply to the Student, and the Student will be subject to the Partner University’s terms and conditions and policies.

The relevant Partner University will carry out a tuition fee assessment for the fees which will be applicable to the Student after they progress to the Partner University. The outcome of any final assessment of the applicable Partner University tuition fees may differ from any initial assessment due to changes in a Student’s circumstances or changes in the evidence provided by the Student in support of the Partner University fees assessment.

Enrolment at a Partner University requires the grant of a visa to study in the United States. Kaplan cannot and does not guarantee the issue of any student visa for any study in the United States. The issue of a visa for study in the United States is the student’s responsibility and Kaplan accepts no liability for any failure to obtain, or withdrawal of, any visa.

8.6 Under age Students

Students aged sixteen or seventeen years on the date of enrolment are required to live in accommodation approved by either Kaplan or a parent or legal guardian based in the UK and provide custodianship documents and use the Airport Transfer Service.

Kaplan shall provide additional information to the parents or legal guardians of the Student detailing how under age Students are accommodated. The parent or legal guardian shall sign and return such form to Kaplan as acknowledgement of receipt.

8.7 Health declaration

Students must disclose on their Application any mental or physical illness, allergy, disability or condition that may affect their ability to successfully complete the Programme, impact the health and wellbeing of other students or staff members, require special accommodation, monitoring, treatment or emergency intervention of any kind during the Programme.

Kaplan reserves the right to reject an Application or terminate the Student’s enrolment in the programme if the Student’s continued participation represents a risk to their health and safety or to the health and safety of others, or if, notwithstanding reasonable accommodations, in the opinion of Kaplan or the Partner University, the Student’s physical or mental condition makes the Student unable or unlikely to complete the Programme successfully.

8.8 Termination or suspension of studies

Any Student who commits a criminal or civil offence, provides false qualifications or other fraudulent documentation, violates the Student conduct code or Kaplan or Partner University policy, has his or her academic performance fall below the requirements of the UK Home Office or fails to pay an amount that he or she is directly or indirectly liable to pay Kaplan in order to undertake the Programme, may have his or her studies terminated or suspended. No refund will be given in these circumstances and Kaplan will inform the UK Home Office that it has terminated or suspended the Student’s enrolment in the Programme.

9.1 Liability

Subject to section 9.2 below, the liability of Kaplan, their partners, their group companies, and their respective directors, officers, employees, affiliates, agents and partners with respect to losses, damages, injuries, illnesses or violations or otherwise is limited in all circumstances to the full amount paid to Kaplan by the Student for the particular Programme. Kaplan shall in no circumstances have any liability for indirect or consequential losses or damages.

Nothing in this agreement shall limit Kaplan’s liability in respect of fraud, death or personal injury resulting from Kaplan’s negligence.

Kaplan is not liable in cases where Kaplan is unable to fulfil any services because of fire, natural disaster, act of government, failure of suppliers or subcontractors, labour disputes or other reasons which are beyond its reasonable control.

10. Personal Information

When Students submit personal data to Kaplan, Students are deemed to have accepted the terms of Kaplan’s Privacy Policy which can be found at www.kaplanpathways.com/privacy/. The policy is deemed to be incorporated into these terms and conditions.

11. Governing law and Jurisdiction

All arrangements and any disputes or claims arising out of or in connection with such arrangements or their subject matter or formation (including non-contractual disputes or claims) between the Student and Kaplan shall be governed by, and construed in accordance with, the laws of England and Wales, and be subject to the exclusive jurisdiction of the courts of England and Wales.

12. Statement of Compliance

Kaplan is committed to ensuring compliance with all anti-discrimination, health and safety and all other applicable legislation in its global operations, and for the purposes of these terms and conditions, specifically in its UK operations.


Cancellation Form

Please complete and return this form only if you wish to cancel your accepted offer in accordance with the Terms and Conditions.

Return your completed form to: Kaplan International Pathways, 2nd Floor, Warwick Building, Kensington Village, Avonmore Road, London W14 8HQ. Alternatively you can complete the form below.

I hereby give notice that I cancel my contract for the supply of the following service:


General Responsibilities of USPP Students

US Visas and Summer Bridge arrival

A visa issued by the United States government is required to travel to the US to study. Failure to obtain a visa in time to travel to the US for the Summer Bridge will results in the student being unable to attend this part of the program. All students must arrive to Northeastern University on the start of the Summer Bridge program. NO late arrivals will be permitted. Summer Bridge visa deadline: No later than five days before the Summer Bridge start date in late May.

Transition to destination institution

USPP students are advised not to leave the United States during the short recess between their Summer Bridge program and the start of orientation at their destination institution. Each destination institution will coordinate the arrival of students on their campuses for the fall semester.

For Summer Programs held at Northeastern University, staff will work with USPP students destined for Baylor University, DePaul University, Marist College, and The University of Vermont to provide housing between the end of the Northeastern Summer Bridge and the earliest date move-in date at their destination institution, wherever possible. If housing is provided past the end date of the Northeastern Summer Bridge program, additional charges will apply.

Importance of course attendance and participation

Your admission to a CNAU or associate member university will be determined after Spring midterm exams. You must continue to attend class, on time and prepared for discussion, or your Spring term grade will be impacted. CNAU and associate member universities will review your Spring term final grades in April. If your GPA declines, your admission decision may be rescinded. Grades will be reviewed again in August after the Summer Bridge term. If your GPA declines, your admission may be rescinded. “GPA” means Grade Point Average, that is a calculated average of the letter grades you earn in school following a 0 to 4.0. GPA a standard way of measuring academic achievement in the U.S.

Timely responses

Students are responsible for submitting required documents and materials by the set deadlines.

Email correspondence

In general, students should be aware that important deadlines, requests and other information is communicated via their official university email address. Students are strongly encouraged to check their university email accounts at least three times per week throughout the program. Students who neglect this responsibility may miss important information and potentially jeopardize their participation in the program.

Student conduct

USPP students are responsible for following all policies related to their conduct as detailed to them while they are in-country and before and during the Summer Bridge program. This includes all residential life policies as well as policies related to academic integrity. After a student’s admission to their destination institution in March or April, USPP students are additionally responsible for following any applicable policies related to student responsibilities, behavior, academic integrity, or otherwise at their destination institution.

Transfer between CNAU institutions

Upon matriculating at destination institutions, students must study for at least one academic year before transferring to another CNAU institution.

Understanding admission and progression standards

Admission and progression standards are described in detail in the brochure catalog and USPP students are responsible for reviewing these standards and monitoring their own performance related to those standards.

CNAU Immunizations and Health Insurance

Students are responsible for following the direction of their Student Service Representatives as well as CNAU representatives regarding any immunizations and health insurance required for both their Summer Bridge and destination institutions.

Responsibility for your own success

While staff and instructors are here to help students succeed, often it is a student’s own initiative that will make the difference in grades. In general, each CNAU institution presents various opportunities for students to get involved in clubs, lectures, sports, events and other social outlets. It is the student’s responsibility to explore these opportunities and proactively seek out these opportunities as well as staff or instructor guidance. CNAU also strongly encourages all USPP students to seek out academic support from their destination institution. We expect that each student will have access to a full range of learning support services which will be of great benefit.